Shipping
The expected deadline for preparing and shipping products is 1-2 working days, after stock confirmation.
Deliveries to Portugal:
The shipment of orders is carried out by a carrier.
- The delivery service has an estimated timeframe of 2-5 business days for mainland Portugal and 5-15 business days for the islands, after the order has been shipped.
Deliveries are only made from Monday to Friday, between 9:00 am and 7:00 pm.
International Deliveries:
For Europe and the rest of the world, it will depend a little on the delivery service in each country.
On average for European countries, the expected delivery time is 7-15 business days and the rest of the world 15-40 business days.
There may be cases where shipping to certain countries is not viable or possible, in these cases we reserve the right to cancel the order, refunding the amount paid to the customer.
The shipping and delivery times indicated above are forecasts, and there may be delays depending on the time of year.
We emphasize that, despite all our efforts to dispatch orders on time, we cannot be held responsible for any delays in delivery, once the order is in the possession of the carrier.
The exact cost of each delivery will depend on the number of products and the country of delivery.
For orders worth 79.00Eur or more, we offer the option of free shipping to mainland Portugal.
Your order may contain one or more references and will be sent in secure shipping boxes.
We ask that when you receive the order transported by our carriers, you check the condition of the box(es) and always mention what you detect during delivery, such as: "Damaged box"; "Box with marks of falling" ... on the driver's receipt sheet, as well as whenever possible check the contents of your order inside the box(es), so that if there is any product damaged or in A service claim can be made immediately and insurance can be activated to cover all damage/theft. If you detect any damage caused by transport, you must contact us immediately (on the day of delivery) in detail with a description of the damage and proof photographs, in this case of the products in question, of the box together with the shipping/carrier identification label. If anomalies are confirmed, an exchange/return will be carried out. If you do not comply with this process, pastorwine.pt declines any responsibility.
Pastorwine.pt is not responsible for shipments outside Portugal that may be detained at the Customs Office of the destination country, these costs being assumed by the customer. Taxes levied by the destination country (e.g. tax on alcohol) are not the responsibility of pastorwine.pt, so we advise customers to obtain tax information from their respective country. If the customer refuses to accept responsibility, the items will be returned to pastorwine.pt.
Returns
Return of products due to withdrawal
If for any reason you are not satisfied with the products, you can return them within 15 calendar days after receipt, as long as the product is in perfect condition, and if applicable with its original packaging, accessories or offers included, and accompanied by proof of purchase or invoice, and provided that this is not shown to be tampered with in any way or by any means. In these cases, return shipping costs must be borne by the buyer.
Return of defective products
The customer has the right to return the delivered products if they find that they have any type of defect. If confirmed by pastorwine.pt, the product will be exchanged or returned at no cost to the customer.
Returns can be made within 15 calendar days after receipt of the order.
Pastorwine.pt is not responsible for defects caused by incorrect use, negligence, poor storage conditions or causes of force majeure.
As soon as the products are received at pastorwine.pt's facilities and after validating their condition, their value will be refunded according to the payment method made by the customer.
