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General Conditions

The general terms and conditions of sale, described below, establish the rules of the commercial relationship between pastorwine.pt and the end consumer of this Website.

 

The purchase of products on pastorwine.pt depends on acceptance of these terms and conditions:

1. Legal Age for Purchasing and Consuming Alcoholic Beverages

1.1. Any and all alcoholic drinks available for sale on pastorwine.pt can only be purchased by people over 18 years of age (Decree-Law no. 106/2015). When purchasing products/services that involve alcohol on pastorwine.pt, the user declares that they are over 18 years old and do not have any legal impediment or restriction that prevents them from purchasing alcoholic beverages.

1.2. When placing orders outside of Portuguese territory, the online purchase of drinks is only permitted in countries and other territories where the consumption of alcoholic beverages is legal and for people who have legal permission, in their country of residence, to purchase and consume alcoholic beverages.

 

2. Product information, prices and contents

2.1. All prices indicated are in Euros without VAT, being in the VAT exempt regime.

2.2. The prices shown are valid except for computer or typographical errors or updates to services and systems.

2.3. Pastorwine.pt reserves the right to modify at any time the information and commercial offer presented regarding: Products, prices, promotions, commercial conditions and services.

2.4. The images that illustrate each product on pastorwine.pt may differ from the product subsequently delivered, and these same products are also subject to stock outs. Orders are executed on a first-come, first-served basis and only after payment has been confirmed. In the case of temporary or permanent disruption, the customer will be informed and, whenever possible, an alternative product with similar characteristics will be suggested. If this is not possible, the customer will be refunded the full amount of money at no additional cost.

 
3. Payment

3.1. Payments are received in euros.

3.2. The customer can pay for their orders, safely, using the following payment methods:

3.2.1. Bank transfer
If the payment method chosen is Bank Transfer, the respective payment details will be sent to the email indicated when placing the order.
After making the payment, you must send proof of payment (PDF, photo, scan or directly from the bank) to our email info@pastorwine.pt so that we can identify and process your order.

3.2.2. Paypal
If your payment method is Paypal, the debit will be made when the order is finalized, being forwarded to the secure PayPal page. On the PayPal website, carry out authentication where you must already have an account created and a credit card associated. Confirm the details and make the payment. This modality has processing fees, which vary depending on the purchase value. The value is presented to the customer before finalizing the order.

3.3. Orders will only be processed after effective receipt of payment, the order itself does not constitute a reservation of the products.

3.4. All orders placed on pastorwine.pt have a maximum payment period of 10 days. After this period, the order will be automatically cancelled.

 

4. Order Shipping

4.1. Free transport to mainland Portugal worth more than 79 euros.

4.2. Your order may contain one or more references and will be sent in secure shipping boxes.

4.3. We ask that when you receive the order transported by our carriers, you check the condition of the box(es) and always mention what you detect during delivery, such as: "Damaged box"; "Box with marks of falling"... on the driver's receipt sheet, as well as whenever possible check the contents of your order inside the box(es), so that if there is any product damaged or in A service claim can be made immediately and insurance can be activated to cover all damage/theft. If you detect any damage caused by transport, you must contact us immediately (on the day of delivery) in detail with a description of the damage and proof photographs, in this case of the products in question, of the box together with the shipping/carrier identification label. If anomalies are confirmed, an exchange/return will be carried out. If you do not comply with this process, pastorwine.pt declines any responsibility.

4.4. Pastorwine.pt is not responsible for shipments outside Portugal that may be detained at the Customs Office of the destination country, these costs being assumed by the customer. Taxes levied by the destination country (e.g. tax on alcohol) are not the responsibility of pastorwine.pt, so we advise customers to obtain tax information from their respective country. If the customer refuses to accept responsibility, the items will be returned to pastorwine.pt.

 

5. Returns

5.1. Return of products due to withdrawal

5.1.1. If for any reason you are not satisfied with the products, you can return them within 15 calendar days after receipt, as long as the product is in perfect condition, and if applicable with its original packaging, accessories or offers included, and accompanied by proof of purchase or invoice, and provided that this is not shown to be tampered with in any way or by any means. In these cases, return shipping costs must be borne by the buyer.

 

5.2. Return of defective products

5.2.1. The customer has the right to return the delivered products if they find that they have any type of defect. If confirmed by pastorwine.pt, the product will be exchanged or returned at no cost to the customer.

5.2.2. Returns can be made within 15 calendar days after receipt of the order.

5.2.3. Pastorwine.pt is not responsible for defects caused by incorrect use, negligence, poor storage conditions or causes of force majeure.

5.2.4. As soon as the products are received at pastorwine.pt's facilities and after validating their condition, their value will be refunded according to the payment method made by the customer.

 

6. Alternative Dispute Resolution

6.1. If, as a Customer on this website, you consider that your Rights have been violated, you can send your complaint to the email address info@pastorwine.pt, in order to seek an extrajudicial resolution.

6.2. Under article 18 of Law no. 144/2015, of 8 September.
In the event of a consumer dispute, the consumer can resort to alternative consumer dispute resolution entities available at http://www.consumidor.pt, in the list of RAL entities.